Welcome to the refund policy of www.mmouu.com (hereinafter referred to as "the Website"). This policy applies to all services and products provided by us. Please read the following terms carefully to understand your rights and responsibilities.
Refund Conditions
1. Failure to Complete Transactions Timely:
If we fail to complete your transaction on time due to our reasons, you have the right to request a full refund.
2. High-Risk Refund:
If we determine that your information does not match your payment information and poses a high-risk refund scenario, we may refuse or delay processing your refund request.
3. Force Majeure:
This includes but is not limited to: game account suspension or loss due to your violation of game rules. In such cases, we may not be able to provide a full refund.
Refund Process
Please submit your refund request through the contact methods provided on our website or customer support channels. - You will need to provide order information used at the time of purchase and detailed reasons for the refund.
Refund Processing Time
We will process your refund request promptly upon receipt, typically within 5 business days.
Refunds will be issued using the original payment method, unless otherwise arranged.
Disclaimer
We reserve the right to adjust the refund policy based on specific circumstances and policies.
We may not be able to provide a full refund for issues caused by user actions (such as account suspension or loss due to violation of game rules).
Contact Us
For any questions about the refund policy or assistance needed, please contact our customer support team.